Don’t stand so close to the brief

John Lewis have done one thing right when it comes to advertising. They’ve certainly got us talking.

Like a panicky pitch meeting, everyone has an opinion on their campaigns. They’re analysed, dissected, often sympathised with – who would want to be the copywriter handed that brief – you would? Yes, I know, we all would. But, I am certain that on the day an advertising creative gets handed the John Lewis Christmas Ad brief, somewhere a dove cries. Or a fox or a penguin. Or whatever.

Always be asking, ‘so what?’

Yet this new re-brand is a classic case of the client, the planners and possibly the creative team, being too close to the brief.

The point is, I don’t feel the whole brand awareness about their partnership actually matters to the consumer. And it all feels like old news.

What the consumer now wants is the signal that John Lewis aren’t a dying brand, and that our die-hard staples of old have something new and vibrant to bring to the table. Because let’s face it, to release this in a week that has seen redundancies along with the CEO of John Lewis talking about generational retail landscape change of the like that has never been known before, well. I’m willing to bet that the whole, ‘we’re awesome’ message just rings empty for most consumers.

What I really want to know is, how are you going to solve the problem of non-shopping? Now that is a proposition. Tell me how you can cure the ailing high street of its woes, and leave Brexit out of it. Britishness is being pedalled out by brands across the land right now.

The lazy post-Brexit vote brief

Just yesterday Vauxhall’s radio ad explained what ‘fomo’ was to me and how they are a British car maker. Good news for the ageing Brexit listener. Not so interesting for the rest of us who are likely to really cringe at it. I’d also wager this is the totally wrong demographic for Vauxhall. They need to think younger. But that aside, it’s a huge job to make people pay out for a high impact spend just because it is British.

Never underestimate your customer

Same goes for JL and Waitrose. I am target market, judging by their latest Bohemian Rhapsody advert. But as their new Waitrose direct mail suggests, I am not going to be making Baked Sea Bas with a Black Garlic Parcel this weekend.

No, I will be dipping into Sainsbury’s magazine telling me how to save money on meals whilst giving me what is one of the best educational children’s editorial I have seen  – the new Lego sticker album. Now that is a brand partnership with legs, albeit plastic ones.

Actually, the Sainsbury’s store I visited was awful inside and needed a total revamp. John Lewis and Waitrose may well have cleaner looking floors, but more is needed to boost customer loyalty.

Retail brands should start with the in-store experience to drive footfall – as indeed their Oxford Street revamp aims to do – rather than spend millions on shiny ads and rebrands that are simply unbelievable for the average consumer. John Lewis would do well to put the product back into its advertising and show the quality and price points to attract our attention.

There you go partners, you can have that one for free.

Ask, are you too close to the work?

I guess it helps that I’m coming at this with fresh eyes, but any copywriter worth their salt will have probably interrogated the brief and made this suggestion already. Sometimes, clients need to listen and know when to trust the professionals.

Unfortunately, for John Lewis, like the baked sea bass, this one reeks of blinkered thinking.

Let’s hope Christmas has something more to offer…

 

 

Advertisements

The future of business is talent

I’ve been writing a lot of employment related copy recently.

It is particularly perfect for me because I am at a crossroads that many of us come to in our lives – a big birthday where people tell you life begins. Funny people also tell you that your life is half over – but where would we be creatively if the world wasn’t a little glass half empty at times?

So here it is, I find myself well placed to understand issues of career breaks, parental leave, ageism, career changes and employee engagement, for starters. And as a freelancer, I’ve met a lot of employers.

Plus, as a brand marketer, I understand businesses and the demands on their time as well as the conundrums they face in the marketplace.

How can you stay agile? Where are the next opportunities? What does the future hold?

One thing’s for sure, like any industry, marketing is changing at a rate of knots. Take content marketing, for example. Content agencies have been popping up across the board. The term ‘copywriter’ is being stretched to say the least. Something professional copywriters will have mixed feelings about.

Everyone can write copy, even robots!

You can write by the word or by the blog post. You can write to deliver. A constant stream of words, trickling towards one end goal: SEO.

But what then of quality? Of consistency? Of engaging tone? How long has it been since anyone mentioned the word ‘craft’? Oh precious ageing writer! What frets thou so!

The less interesting fact is, there’s a knack to blogs, regardless of creative talent. A strong eye for detail and good research skills help. It’s editorial, ultimately. So, bank those similes, remember those analogies and make sure you’re up to date on latest lingo your audience might like. Social media sets the tone but it doesn’t always have the intellect to follow through with anything worth remembering – yet ignore it at your peril.

Unless, of course, you’re a business operator.

The death of social media?

When JD Wetherspoon announced they were no longer investing in social media marketing, a long sigh drifted out of ad land.

Perhaps, thought the Creative Directors of the UK’s finest marketing agencies, perhaps now is the time the content explosion will settle down. Like the outspoken teenager in the marketing family, perhaps content will become more accepted for what it is. Maybe we can get back to the big idea!

Or perhaps we are simply entering a new phase in the marketing landscape. You know, the landscape where nothing stays the same for very long – or at least, that’s what you’re led to believe.

Because of course, there are business aspects that do stay the same, regardless of changes to the marketplace or innovations or trends. Like, if you want quality work, you have to find quality people.

Marketing trends may come and go. But the bankable fact of business is that talent is what drives brand success. As with the thinking behind the Wetherspoon decision, if you don’t make the right connections, you’re not going to make inroads anywhere.

It’s a sobering fact. Personally, I can’t wait to see what happens next.

Say it loud

Copywriting tip no. 92

When you’re writing, say your words out loud before settling on a final draft.

Everyone knows this, right? Whether we want to be known as the office loon, is another matter. In a busy work environment, you might feel a bit foolish suddenly speaking what you’re writing, but it is hugely helpful when sense checking and proofreading what you’ve written.

Mumble it, mutter it or splutter it.

Far better to seem like madness is setting in than make a mistake. Remember, grammar is there to be respected but sometimes the vernacular is necessary when writing good copy. If your copy is too stilted, it won’t sound natural or conversational and will actually turn customers off.

Good English or good copy? 

Grammar pedants aren’t always right when it comes to critiquing the written word. This is where a good copywriter can bridge the gap between writing compelling sales copy and correct use of English. For example, in spite of what your teacher may have said, starting sentences with ‘and’ or ‘so’ is permissible. But we all know this, right?

So if we know so much, why is writing great copy, so difficult? Unfortunately, some things can’t be taught. You’ve either got a knack for it, or you haven’t. When it comes to your business, it’s this knack that brings results. And that’s where I come in.

Get in touch if you need a copywriter to bring some copy magic to your communications. I’d love to hear from you.

 

 

 

 

 

 

 

 

 

You want to sound like who?

Oh if we had a pound for every client who wants to sound more like ‘Innocent’. All the country’s copywriters would now be installed on a sun lounger in Jamaica, sipping freshly squeezed tropical fruit drinks from a coconut. Take that Innocent Towers, now owned by Coke!

When brands talk the talk

When a brand is strong enough to know exactly who its audience is and where they want to be, they don’t have to try to mimic their competitors. Today’s audiences want disruption: they’re hungry for it – hell, they expect it. With media clutter at an all time high, it’s going to be a strong voice that cuts through the chatter. So if you sound just like everybody else, how can you make sure your marketing spend is being heard?

When a brand knows what it wants to say and how it wants to act, its tone of voice is a pleasure to devise. The hard part is standing out from the pack as you implement it. Consistency and a well thought out application is key. A great ad campaign needs to be supported at every channel with the same approach to well-thought-through messaging. For example, there’s no point being the no-nonsense supermarket in town if your website is completely baffling and beyond user friendly.

Nice words, but is anyone listening?

If marketers can apply a consistently strong tone of voice, consumers will take notice. One false step however, and it could all blow up in your face. So attention to detail is key, and now that everyone is a commentator, it’s more important than ever to ensure your copywriter is on it – all over it, in fact. We all write tweets and compose Facebook updates. But when it comes to your copy, let’s ponder on a wise marketer’s words: ‘just because you can, doesn’t mean you should.’

With the right mix of creative strategy and strong writing, there’s no reason why a brand can’t take bold steps to stand out from the pack. It just has to be brave and ditch the obsession with Fruit Towers. Who’s doing it well? Aldi, Lurpak, First Direct and Virgin spring to mind, but there are a host of startups getting in on the act, like Propercorn popcorn and Fever-Tree, a premium drinks brand. I could go on. I won’t.